Money and post
Refunds & Shipping
Last updated ——
The short version. Changed your mind before your first delivery ships? Full refund, no questions. After that the year isn’t refundable — but you keep every delivery you paid for, and you can stop it renewing whenever you like.
If something arrives damaged or goes astray, that’s different, and we’ll always put it right.
Refunds
Before your first delivery ships
A full refund, on request. Between joining and your first envelope going in the post, nothing has been printed for you. Tell us and we’ll refund you in full.
After your first delivery ships
We can’t refund a membership once the year has begun. We’re a small studio: each month’s paper is designed, printed and paid for well ahead of the day it reaches you, so your year is already in motion long before you see it.
This is why we say so plainly before you pay, rather than after.
What you can always do
- Stop it renewing — one click, any time, no phone call.
- Keep what you paid for — cancelling doesn’t end your current year. Remaining deliveries still come.
- Stop deliveries early if you’d rather not receive them. Tell us and we’ll stop. This doesn’t create a refund.
- Pause — we’ll hold your deliveries and extend your membership by the same amount.
Gift memberships
The refund window belongs to whoever paid, and runs until the first delivery ships.
The Shoppe
Shoppe items can be returned unused within 30 days for a refund of the item price. Because each collection is printed in a limited run, we can’t offer exchanges. Damaged items are replaced, not returned.
Shipping
Where we ship
Within the United States only, including PO boxes. We don’t currently ship internationally.
What it costs
Nothing. Standard shipping is included in every membership, and members are never charged shipping in the Shoppe.
When deliveries go out
Deliveries are posted around the first of each month.
Your first delivery is the month after next if you join within seven days of a month ending, and next month otherwise — the site always tells you which month before you pay, and again on the page after.
[carrier and typical transit time to be confirmed]
Changing your address
Update it from your account whenever you like. Changes apply to the next delivery we haven’t yet packed. If you move mid-month, tell us early.
If something goes wrong
- Arrived damaged — send us a photo and we’ll replace it.
- Never arrived — tell us and we’ll replace it.
- Wrong address — if the address on your account was out of date we can’t recover the delivery, but tell us anyway and we’ll see what we can do.
There’s no time limit on telling us something went wrong. Sooner is easier for both of us.